vCustomer’s customised order management solutions
enable medium and large sized organizations to streamline their entire
order management lifecycle. These are delivered with intelligent customer
care solutions to transform and enhance the back-end fulfillment process
for better working capital efficiency and enhanced compliance and control.
vCustomer’s automated work flow and trained agents close the order
process quickly to reduce process turn-around time significantly. Adhering
to pre-determined business metrics, vCustomer’s order management
solution consistently enhances shareholder value.
Our Clients benefit from:
- Unmatched reduction in cost per order across different processes
- Increased revenues generated as a result of better order analytics,
greater process control and consistent follow-ups
- Quicker quote-to-order cycle time due to seamless back-end integration
- Enhanced perfect order rate (orders that are complete, accurate
and executed on-time and in perfect condition)
Note: Research shows that a 1% improvement in perfect order rate leads to a minimum of 0.3% rise in clients’ gross profit margin.
