In some instances, an issue resolution or order closure requires an in-person meeting. Assigning the right representative for the right reason at the right time is critical in ensuring optimal ongoing customer relationships. The vCustomer Appointment Scheduler provides an easy to use, multi-dimensional view of available service staff, their schedules and skill level for optimal client scheduling.

Appointment Scheduler is designed to optimize the utilization of field staff in customer site visits. Through a selection of multi-channels, internal and external stakeholders receive immediate notification of visit scheduling, pertinent information and updates, if appropriate.

Benefits:

• Leverage your field staff according to their skill set in a better way
• Cost-effectively way to schedule client appointments
• Optimize field staff logistics to better control costs while enhancing customer service

Features:

• Ability to integrate with roster tools for shift management of service staff
• Integrated with multi-channel interaction tools
• Automatic notification in case of modification of scheduled appointments
• Ability to generate reports like employee utilization levels, average issue resolution time etc.