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Investment of over 50 crores in last 3 years to create a robust technology infrastructure
CRM solutions based on voice, web and business intelligence platforms
Voice, email, chat and web self help as support channels
ISO standards, Six Sigma methodology and business analytics to provide unmatched quality services
In-house solutions arm ‘vC Technologies’
Extensive Business Continuity Planning methodology
30 lacs transactions per month
Over 20 marquee clients
vCustomer is a leading provider of high-quality, multi-channel call centre services that help grow sales, increase customer satisfaction and build customer loyalty. The company primarily serves the government, BFSI, retail, technology, telecommunication, logistics and travel industries in India. The company’s services include inbound and outbound customer support, technical support, loyalty program management, pre-sales support and up-sell/cross-sell.
Our state-of-the-art facilities, technology, manpower expertise, best practices and analytics, deliver high quality services to enhance business performances.
vCustomer owns and operates over a secure, reliable, private and scalable computing and communication network. We are ISO 27001 compliant which ensures customer’s data privacy and security.
Our expertise in high end technologies has enabled us to deliver best services and products in the most efficient manner. We identify upcoming technology trends and implement them to achieve competitive business and functional edge.
“vCustomer's domain knowledge, operational excellence, quality services and technology infrastructural have always exceeded our expectations. We are delighted to choose vCustomer as our outsourcing service provider. I would like to extend my appreciation for the professionalism and excellent service provided by your customer care representative.”
Manager - Outsourcing and Order line, leading Catalogue Retailer
