CEO and Founder
Sanjay Kumar is an Indian-born entrepreneur from Seattle, WA, USA. As the founder and CEO of vCustomer Corporation, he is instrumental in successfully defining and delivering the company's vision of providing responsive and quality-centric customer support solutions to global corporations.
Sanjay founded vCustomer in 1999 with a mission to create a data driven customer-focused BPO and contact centre. Over the years, Sanjay has grown vCustomer into a global, multi-centre, multi-solution organisation that is a dominant player in the customer support space. Sanjay drove the adoption of the six-sigma approach as the bedrock of vCustomer's service delivery methodology. This enabled vCustomer to use continuous process improvement methodologies to drive operational excellence and deliver higher customer satisfaction at competitive rates for vCustomer’s clients.
Before founding vCustomer, Sanjay worked with Teledesic and was responsible for the design and successful approvals for global ground connectivity at the International Telecommunication Union (ITU), the United States Federal Communications Commission (FCC) and other national regulatory bodies.
Prior to Teledesic, Sanjay worked at Microsoft where he developed his leadership skills bringing the industry together behind key protocols to establish more open industry standards in networking communications technology. Sanjay has also served as Director on the Board of the Washington Software Alliance.
Sanjay is a baccalaureate in Computer Engineering and Mathematics from Carnegie Mellon University in Pittsburgh, Pennsylvania and then received his Master's in Engineering and his Ph.D. in Computer Science from the University of Pennsylvania in Philadelphia, Pennsylvania.
