Clients use vCustomer's SMS service to provide superior customer service. SMS is an effective method for organizations to reach out to its customers and for customers to confirm orders, give feedback or schedule an appointment/call-back with customer service agents. Coupled with CRM suite, the application enables organizations to listen and respond to customer complaints immediately.

The SMS solution offers a fully featured Web-accessible application, enabling communication via SMS to the customers' mobile handsets. Customer response logging is integrated to enable clients to take further action or undertake detailed analysis.

Benefits:

• Easy, seamless integration with your existing CRM
• Reduce telecommunication expenses
• Ensure fast responses to customer inquiries
• Easy accessibility to customer data in the centralized repository

Features:

• Fully featured Web accessible application
• Schedule call-back/appointment and raise issues
• Track SMS from customers and ensure they are not lost or unattended
• Record the responses given by the customer
• Broadcast messages to multiple audiences

	Run multi-channel campaigns and increase ROI with vCustomer Campaign Management solution Campaign Management CRM vCustomer marketing campaign management platform enables organisations to plan, develop and execute more effective marketing programs. Now, achieve optimal results in your marketing programs by better understanding your audience and deploying personalised marketing campaigns Click to know more