Employee First is a culture, an experience and a way of life for all vCites.
vCustomer focuses on listening to your concerns and addressing them, charting your career path, ensuring you feel you are a valued member of the vC team and creating a brand image that instills a sense of pride. Our ultimate goal is to make vCustomer a great place to work.
The Culture
Employee Growth - In vCustomer, the average tenure of an employee at manager level or above is 4.8 yrs. Most of these employees started as associates and have risen up the ranks.
Majority of the positions in vCustomer are filled through Internal Job Postings. Employees thus get a chance to apply for jobs which interest them and where they know they can grow best.
Transparency - Transparency and efficiency is driven through Employee Ticketing System designed by vCustomer’s in-house technology team. Any employee can raise a ticket to any department for services and related issues.
Build Confidence- Build Confidence is an initiative that empowers managers to instil confidence in their teams and allows them the freedom to enhance productivity within the work environment.
Organisational Development - Organizational Development team at vCustomer is dedicated to the overall growth of employees. Besides process-centric trainings, personality development trainings are conducted regularly.
The online organizational development portal is an extensive knowledge base to keep employees in sync with what’s happening all over the world.
Work Life Balance - vCustomer has developed a very healthy work environment, where we conduct trainings targeted towards employees' health & wellness. Employee Relations cell focuses on creating ‘a fun place to work’ environment. There are Special Interest Groups like Bikers Club, Dance Club, Sports Club etc. to ensure that the employees don’t miss out on a chance to showcase their talent and pursue their hobbies.
What Employee First is...
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.and what it is not
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| Employee First is a culture | It does not have a physical attribute |
| Employee First is an experience | It is not a one time activity |
| Employee First is a continuous path | It is not the destination |
| Employee First is about understanding your concerns and making vCustomer a great place to work | It is not about one time resolution |
| Employee First is about ensuring your growth in vCustomer | It is not just about your peers, it is about YOU |
| Employee First is about empowering you to lead complex, challenging projects to success | It is not just about your managers, it is about YOU |
