vCustomer Corporation has created this privacy policy to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on vCustomer.com and does not apply to any other transactions with vCustomer.
vCustomer is committed to protecting your privacy. You can visit vCustomer’s websites without revealing your identity. There are times, however, when we may request information to better serve you as an existing or prospective client. Please know that vCustomer does not sell, distribute, or give your personal information to any third party without your knowledge and consent except to provide products or services in which you have expressly displayed an interest, when we have your permission, or under the following circumstances:
- When working with contracted outsourcing partners who work on behalf of vCustomer. These partners are subject to strict confidentiality agreements. Additionally, these companies are not extended any independent right to share this information with their partners.
- If we should have to respond to legal action, subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
- We believe that there is a necessity to share information in order to investigate, defend, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
- We may transfer your information incase of any acquisition or merger within the company. This transition will take place with full disclosure of this privacy policy and the commitments expressed herein.
You may be asked to share Information, such as your name and address or e-mail identification. These requests are made to improve communications, make content from our web site accessible in a legal manner, or to enable us to provide a subscription service. It is our intent to protect the privacy of any personally identifiable information shared. vCustomer takes data security seriously and provides access permission to systems that contains such data only on a need to know basis. vCustomer may upon occasionally partner with other 3rd parties in web based promotions. However, vCustomer shall not be liable for any personal information submitted to external vendors or to any web site linked to this site. vCustomer also recommends that any web site visitor, accessing the www.vcustomer.com web site as an employee of a company, abide by the privacy practices and security guidelines of the corporations they represent.
Cookies:
Like most websites, vCustomer uses web cookie technology to help keep track of the information such as, but not confined to, your Internet Protocol Address (IP), Internet Service Provider (ISP), Operating System, the web site from which you have arrived, and the date and time of your visit.
vCustomer uses cookie information solely for internal marketing purposes, for example, to see what pages are most frequently visited in order to improve the site experience, and also potentially for better informing marketing and HR purposes. We also use cookies to deliver content specific to a visitors interests and to facilitate the retrieval of information so a site visitor does not have to re-enter information each time they visit the website. If you are using one of the market leading browsers and are uncomfortable accepting cookies from our web site, you may erase and or disable the acceptance of cookies in your browsers administrative tools. Disabling your browser in this manner may result in a compromised experience of www.vcustomer.com or other web sites you regularly visit.
Job Applicants: Sharing Personal Information
Under the “Careers” section of www.vcustomer.com, web site visitors can submit personal details, a Resume, or Curriculum Vitae. This information and any information contained within submitted documents will be included in vCustomer's HR database. The information is held securely by vCustomer and will only be used by vCustomer's HR department for the purposes of assessing candidates for current and future job vacancies. Typically this information is held for a period of two years before it is discarded. Data provided within these documents should be confined to information necessary for the position for which the candidate is applying.
Nature of Data on the Internet:
vCustomer intent is to keep secure any personal information that you submit to us, and vCustomer will continue to take steps to maintain the security of our web site, infrastructure, and facilities. However, the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Therefore, in submitting personal information to any web site connected to the internet, you assume some risk (though minimal) of a third party obtaining that information. To guard against this threat we advise that any individual using the internet as a communications medium take steps to educate themselves on the risks and take necessary steps to address them as best as possible. These steps include, but are not limited to, using encryption software and installing anti-spyware on your system. If you’re an employee and are unsure of the security and privacy policy of your organization regarding internet access please enquire with your helpdesk staff or IT administrator.
AntiSpam policy:
vCustomer website team recognizes that the receipt, transmission, distribution, or propagation of unwanted emails (Spam) as a major concern. All emails received by us, are subject to Spam check. Any email identified as Spam will be rejected with sufficient information made available to the sender so as to inform them of the fact that what was received was identified as Spam and rejected. Additionally, vCustomer will inform regulatory and enforcement bodies regarding recurrent Spam activity. These measures, along with other technical Spam reduction measures, will help minimize the effect of Spam emails and email virus propagation.
Impersonation:
It is vCustomer policy not to request or convey any information, necessary to access the systems of vCustomer or a client to an unknown third party over an unsecured channel. vCustomer is aware of fake emails that are authored in such a manner so as to give the impression to the recipient that they were sent from an employee of vCustomer. These emails attempt to impersonate an employee of vCustomer and request of the recipient that they divulge, convey, or in some manner confirm personal information including an email address and/or password. If you receive any unsolicited email from a vCustomer employee that is not familiar to you, please report it to a known vCustomer contact. If you do not have a contact please send an e-mail to info@vcustomer.com with ’IMPERSONATION’ mentioned in the subject line.
If you would like vCustomer to delete/ edit / or remove personal information collected about you, please send an e-mail to info@vcustomer.com with ‘REMOVE’ mentioned in the subject line.
